Effective Date: April 2025

At Meiloom, your privacy is our top priority. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [meiloom.com] or purchase from our online store. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect the following categories of personal data:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party payment providers)

b. Non-Personal Information

  • Browser type
  • Device information
  • IP address
  • Referring/exit pages
  • Date/time stamps

c. Order & Account Information

  • Order history
  • Wishlist or saved items
  • Customer service communications

d. Cookies and Tracking Technologies

We use cookies, pixel tags, and similar tools to:

  • Remember your preferences
  • Understand website traffic patterns
  • Provide a tailored shopping experience

You may disable cookies in your browser settings, though some functionality may be affected.

2. How We Use Your Information

We use the data we collect to:

  • Process and fulfill your orders
  • Improve our website and product offerings
  • Send order confirmations and shipping updates
  • Respond to customer service requests
  • Send newsletters, promotions, and special offers (only if you opt-in)
  • Detect and prevent fraud or abuse

3. Sharing Your Information

We never sell your data. We may share limited personal data with trusted third parties:

  • Payment processors
  • Shipping providers
  • Marketing and analytics services (e.g., Google Analytics, Facebook Pixel)
  • Legal authorities when required by law

These partners are bound by strict confidentiality and data protection standards.

4. Data Retention

We retain your personal data as long as necessary to provide our services, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time by contacting us.

5. Your Rights

Depending on your location, you may have the right to:

  • Access and correct your personal data
  • Request deletion of your data
  • Object to or restrict certain data uses
  • Withdraw consent at any time (e.g., for marketing emails)

You can update your preferences via your account or by contacting our support team.

6. Security

We use industry-standard measures to protect your data, including:

  • SSL encryption
  • Secure servers and firewalls
  • Limited access to personal data by authorized personnel only

While no method of transmission is 100% secure, we are committed to maintaining high security standards.

7. International Customers

Our servers and operations are based in [main business location], but we serve customers worldwide. By using our site, you consent to the transfer of your information to our servers.

8. Children’s Privacy

Meiloom does not knowingly collect or solicit data from individuals under 13 years of age. If you believe a child has provided us with personal data, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions or concerns about our privacy practices, please contact:

Meiloom Customer Service
Email: support@meiloom.com
Website: www.meiloom.com